BERKO TERMS & CONDITIONS

1.1: In acceptance of the Terms and Conditions you are permitted the use of all search facilities within Berko Furniture and to access all products within the site.

1.2: We may revise these terms and conditions at any time by updating this page. You should check this page from time to time to review the then current terms and conditions, for any further updates and changes. Certain provisions of these terms and conditions may be superseded by legal notices or terms located on particular pages of this Website.

2.1: When ordering online you are deemed to place the order through our secure online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.

2.2: Our acceptance of an order takes place when we despatch the order. Even if your payment has been processed immediately, we can choose to cancel the order and refund without compensation if no goods are available to send.

2.3: We may refuse to accept an order: 

(a) where goods are out of stock and no longer available for restocking. 

(b) where we cannot obtain authorisation for your payment. 

(c) if there has been a pricing or product description error; or 

(d) if you do not meet any eligibility criteria set out in our terms and conditions. 

(e) You belong to delivery unavailable postcodes.

3.1: All prices include VAT (where applicable) at the current UK rates. All prices are shown inclusive of VAT at all stages throughout the searching/ordering process, and all prices quoted in addition to this website by phone or by email shall also be given inclusive of VAT at all times.

3.2: Although we endeavour to keep all prices and information within the Website up to date and accurate at all times, on occasion manufacturers and suppliers will make changes without prior warning, for which we reserve the right to make pricing alterations and changes to information displayed at short notice.

3.3: Prior to receipt of invoice and goods, if a pricing error occurs through the website or by quotation upon enquiry or point of ordering, we will endeavour to maintain the price for you, but in circumstances where this is not possible we reserve the right to inform you of this error, and if you wish to proceed, make the necessary amendments prior to processing your order.

3.4: Where we charge separately for postage and packaging and other relevant charges, the appropriate rates are set out on this website and in addition will be clearly displayed online during searching and checkout stages.

 4.1 Please inspect your order upon reception and contact us immediately or within 48 hours (Highly recommended) period if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

When ordering flat-pack furniture, it is imperative that you keep all the original packaging until you have confirmed that all parts have been received and you are happy with the finished/assembled product.

All items returning back to us, must arrive in the original packaging/condition or equivalent cardboard packaging. In the event of item(s) arriving unsuitably repackaged, please refer to 4.2(b)

4.2: The rights to return the goods to us as referred to in clause 4.2 will not apply in the event that; 

(a) the product has been used 

(b) if goods are not returned to us in the same condition as sent out, the returned items maybe subject to a charge at Berko Furniture Warehouse's discretion. This charge will reflect any damage or repair needed to the item and could be set at an amount up to and including the full original cost of the item. 

(c) the product has been manufactured to individual requirements and/or on a special order basis. 

(d) the product has been sold/passed on to a third party Any goods that are damaged in transit on return to Berko Furniture due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer /branded packaging to be enclosed.

4.3: Some of the items available from Berko Furniture will be delivered requiring a signature upon receipt. Prior to signing for goods, we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged. If your order is being sent to a work address, please ensure that the person signing for the goods on your behalf if not yourself is aware of what needs to be done on the arrival of the delivery. If you inform us of damages or shortfalls after signing for a consignment it makes it extremely difficult to make a claim from the couriers and some couriers will not accept liability. Claims for damages and shortfalls will be processed within 48 hours.

4.4: Please acknowledge that our delivery service is active all seven days of the week from 6:00 A.M. to 8:00 P.M. Unless prearranged, our deliveries are made to residences on the ground floor only.

4.5: In the event of an alleged defect with goods fitted and used but still under warranty, the purchaser must return the goods to us for inspection and assessment of the fault. If the defect is deemed a fault covered by warranty and still within the cover period, we will pursue the claim with the utmost importance. As outlined below, please contact us prior to making any returns so that we are aware of the return initially and also so we can begin to establish if the fault is one that is covered by the terms of the warranty and ensure that the product is still within the warranty period.

The provisions of these clauses do not affect your statutory rights.

All product warranties and guarantees are provided solely by the product manufacturer and the UK importers. If you have a claim under warranty, the moment you contact us we will act on your behalf to pursue your warranty claim. On most occasions products deemed faulty under warranty will need to be returned to either ourselves or the manufacturer/importer for further inspection, but this will be done in the quickest time possible and treated as a matter of urgency. If good quality images are available, we may be able to use these to come to a conclusion. All warranty claims must prove proof of purchase and must be discussed with us before goods are returned. In the event that warranty claim is not deemed valid, we will not be liable for any costs incurred and we will not accept liability for any costs incurred throughout a claim for labour and/or other related charges. Warranty and Guarantee are voided in the event that products have been modified or have been sold on to a third party. The warranty and Guarantees lie solely with the first user.

6.1: You are permitted to print and download extracts from this Website for your own non-commercial use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;

(b) any of our copyright and trade mark notices on images or within text appear in all copies displayed.

6.2: Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

6.3: Subject to clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior permission.

6.4: Any rights not expressly granted in these terms are reserved.

8.1: While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material by a given time.

8.2: The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed due to incorrect payment details. If it is not possible to obtain full payment for the good from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

By Post:

19 Combe House

Croxley View

WD18 6PF

Watford

United Kingdom

By Email:

berkofurniture@gmail.com